FAQ's
MattB Customs is all about creating pieces you won’t find anywhere else. What began as Matt painting his own trainers has grown into a team of 18 based across our Manchester studio and concession in the Trafford Centre. We customise sneakers, accessories, and clothing, and our work has been trusted by leading brands and global celebrities. Whether it’s a one-of-one pair of trainers or a full-scale collaboration, our mission is the same: to make something truly unique.”
Yes we do! Check out our Shipping Options Page for more information on worldwide shipping.
- If you are ordering a pre-made product, it will be shipped the next working day.
- If the product is made to order, our turnaround time can be up to 15 days.
If you are looking to place an order with us, but need them for a specific date, please get in touch with us via email or Instagram DM to discuss.
Yes we can source other brands at request, you can even supply us with the base product if it's something you already own.
Yes! Visit our Create Your Own page and use our customiser or fill out the contact us form at the bottom of this page to arrange your own design!
Yes you can supply us with a pair of shoes you already own. We tend to say we only work on brand new pairs however if they have only been worn once or twice we may be able to still work on them!
Yes! The paint is crack, water resistant and 100% wearable, however damage can be caused through misuse.
We'll customise just about anything! From Stanley Cups to Motor Bikes we've work on all sorts. You can supply us with the base product to customise or you can request we source it.
We accept all major debit and credit cards. We also accept PayPal & Apple Pay, along with buy now pay later options Klarna & LayBuy.
You will receive a dispatch confirmation via email to notify you that your order has been shipped which will also include your tracking details. You will also receive a text message when your package is out for delivery with a delivery window.
We work in a number of ways with brands & business, see our Work With Us Page for more info
If you're from the UK you can visit our concession in the Trafford Centre via JD Sports. Open 7 days a week!
We would not suggest the use of a washing machine. We recommend a bristle brush and we are yet to find a trainer cleaner product that doesn't work!
Our paint is crack and water resistant but for extra protection we suggest Protection Spray.
To help prevent creasing we recommend Crease Preventers and Shoe Trees.
As all of our customs are made to order, we do not offer refunds or exchanges so please be sure of your size before placing an order.
Yes we do! Whether it's 2 pairs or 200, we can work with you to scale your 1 of 1 custom. See our Bulk Order page for more info.